Q&A

Questions & Answers

Below you can find a list of frequently asked questions and answers regarding Villa Ippocampi

About the hotel

What are the opening hours of the reception and bar?

The opening hours are from 9am to 9pm.

Does the hotel offer breakfast?

The Ippocampi pool-café offers à la carte some breakfast options like Italian coffees, tea, fresh juices, bruschetta, croissants and Greek yogurt with honey.
Alternatively, you can create your very own breakfast in your apartment. There is a bakery and small supermarket on strolling distance.

Does the hotel offer lunch or dinner?

We serve light meals from sunrise until sunset.

Is Ippocampi child-friendly? How about babies and toddlers?

Ippocampi is popular with families, especially during the school holidays. The villa is not designed with child safety in mind and we do not have a child animation program. Despite that, the kids feel very much at home at Ippocampi with our garden, pool and kids’ shack. Babies and toddlers are very welcome. We provide a free baby cot and a high chair.

Is there Internet access?

You can use our free wireless Internet access.

Do you provide complimentary pool towels?

Pool towels are on request at the reception desk. We provide hairdryers on request as well.

Parking

We have a private parking. If there is no available space there, you can park for free on the public road outside the hotel.

What is the Cat café?

We support the ‘hotel-cat-café-program’ (trap-neuter-return) in order to control the stray cat population in and around Ippocampi. These healthy and happy cats are fed at a certain spot in the garden area and are not allowed in the rooms.

Check-in & Check-out

What is the check-in and check-out time?

The check-in time is from 14.00 on the day of arrival and check-out at 11.00 on the day of departure.

Can I have an early check-in?

If you would like to arrive before 14.00, please let us know prior and we will try to arrange for an early check-in if possible. You are welcome to use our facilities in the meantime.

Can I have a late check-out?

If you are departing the hotel after 11.00, a longer stay at your room can be arranged in case the room is still available. Please inform at reception about the possibilities and the additional fee. Alternatively, you are welcome to use our free check-out facilities (shower & dressing room).

I am arriving outside opening hours. How do I check-in?

If you are arriving at the hotel outside the opening hours, you will find the gate unlocked and a letter with your name on it. In the letter there are instructions for you to find your room. The following morning we are happy to welcome you in person and provide you more information about the hotel and area.

Airport & Transport

Which airport can I best fly to?

Airport ‘Heraklion Kazantzakis’ is the nearest at 25km. Chania International airport is the next option at 170km.

How do I get from the airport to the hotel?

By rental car, which you can collect at the airport. Taking a taxi from Heraklion airport will cost you about 45€. The public bus (KTEL) goes until Hersonissos and costs about 4€, next take a local taxi to Koutouloufari.

Do I need a rental car?

A rental car is not necessary but great fun if you want to explore the island and visit unique spots. We are happy to share our island tips and tours with you. We recommend car rental company: www.justrentals.gr

Location

How far are the nearest restaurants?

Hillside villages Koutouloufari, Piscopiano and Old Hersonissos, all within walking distance, are packed with family-friendly small tavernas and cafés.

Where is the beach?

The beaches on Crete are mostly sandy. The nearest beach is 1km away. Less crowded beaches at a distance of 3km.

Is there an ATM nearby?

At 100 meters distance from the hotel you can withdraw cash money.

Is there a laundry service?

We don’t provide our own laundry service. You can drop of your laundry at one of the laundry services on your way to the beach and pick it up a few hours later.

Weather

When to visit?

The Greek summer season stretches from April until November.
In May the island is blooming and has less tourism, ideal to explore the island and enjoy the empty beaches.
For beach holidays June and September are the perfect months.
July comes close to perfection too, when the island becomes more lively. August is a beautiful month, but is peak season. The pleasant sea breeze (Meltemi wind) tames the heat.
April and October are mild and sunny months, but you can still fall on the occasional gray-sky day.
The seawater temperature ranges from 20 to 26 degrees Celsius, which makes it enjoyable to swim the whole year round.

No answer?

Still no answer to your question?

Please contact us by sending an e-mail at info@ippocampi.gr